DISCLAIMER: THIS IS NOT A SCIENTIFIC STUDY, THE OPINION STATED HEREIN IS THAT OF THE AUTHOR ALONE (jejeje)
what impressed me with the service staff i had encountered in singapore and hongkong is there politeness. i cannot speak for others but in my personal experience, when they hand me back my credit card, they hold the card with outstretched arms, both hands and offer it to me. i am touched by this gesture.
now, last saturday as i was handing my terminal fee coupon to the female staff manning the booth at naia centennial 3, i was taken aback when she tossed it back to me. she had this bored and pained expression and looked like she would rather be somewhere else. well, hello, here we are being forced to pay the terminal fee which is peculiar only to our country, and you are actually an EXCESS PERSONNEL, the least you can do is be polite in your attitude towards passengers who are in reality paying for your salary.
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